SANU RECOVERY AND BREAKDOWN SERVICES
Last Updated: November 2025
Cookies are small text files that are placed on your device (computer, smartphone, tablet) when you visit a website. They are widely used to make websites work more efficiently, provide a better user experience, and provide information to website owners.
When you visit our website:
Cookies contain information such as your language preference, session ID, or analytics data. They do NOT typically contain personal information like your name or email address (unless you've entered it into a form).
Cookies can be classified by duration:
We use cookies to enhance your experience on our Platform and to help us understand how our website is being used. Specifically, we use cookies to:
We are committed to using cookies responsibly and transparently. We will always inform you about the cookies we use and give you control over non-essential cookies.
We categorize cookies based on their purpose. Below are the types of cookies used on our Platform:
Purpose: Essential for the Platform to function. Without these cookies, services you request (like booking a recovery service or submitting quote forms) cannot be provided.
Why we use them:
Legal Basis: These cookies are exempt from consent requirements under UK GDPR because they are strictly necessary for service delivery.
Examples: Session ID, authentication tokens, CSRF protection tokens
Purpose: Collect information about how visitors use our Platform, such as which pages are most visited, error messages, and navigation patterns.
Why we use them:
Legal Basis: These cookies require your consent. All data collected is anonymized and aggregated.
Examples: Google Analytics cookies (_ga, _gid, _gat)
Purpose: Remember your preferences and choices to provide enhanced, personalized features.
Why we use them:
Legal Basis: These cookies require your consent. They enhance usability but are not essential.
Examples: Language preference, region preference, chat session cookies
Purpose: Track your browsing activity to deliver targeted advertising and measure campaign effectiveness.
Current Status: We do NOT currently use marketing or advertising cookies on our Platform.
Future Use: If we decide to implement marketing cookies in the future, we will:
Legal Basis: Would require explicit consent under UK GDPR and PECR (Privacy and Electronic Communications Regulations).
Below is a detailed list of the specific cookies used on our Platform:
| Cookie Name | Category | Purpose | Duration |
|---|---|---|---|
| session_id | Strictly Necessary | Maintains your session state as you navigate the Platform | Session (deleted when browser closes) |
| session_token | Strictly Necessary | Maintains your session while using the Platform | Session (deleted when browser closes) |
| csrf_token | Strictly Necessary | Protects against Cross-Site Request Forgery attacks | Session |
| cookie_consent | Strictly Necessary | Stores your cookie consent preferences | 12 months |
| user_preferences | Functional | Remembers your language, region, and other preferences | 12 months |
| form_data | Functional | Temporarily stores form inputs to prevent data loss | 1 hour or until form submission |
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
| _ga | Google Analytics | Distinguishes unique users and generates statistical data | 2 years |
| _gid | Google Analytics | Distinguishes unique users (short-term tracking) | 24 hours |
| _gat | Google Analytics | Throttles request rate to limit data collection | 1 minute |
Note: Google Analytics cookies are set with IP anonymization enabled, meaning your full IP address is not stored.
Some cookies are set by third-party services that appear on our Platform. We do not control these cookies, and you should check the relevant third-party websites for more information.
We use Google Analytics to analyze website usage and improve our Platform. Google Analytics uses cookies to collect anonymized data about:
IP Anonymization: We have enabled IP anonymization, so Google Analytics does not store your full IP address.
Data Sharing: We do not allow Google to use the data for their own advertising purposes.
Privacy Policy: Learn more about how Google uses data: https://policies.google.com/privacy
Opt-Out: You can opt out of Google Analytics by installing the Google Analytics Opt-Out Browser Add-on.
We may use other third-party services in the future (e.g., live chat, customer support tools, payment processors). If we do, we will update this Cookie Policy and inform you accordingly.
You have several options to manage and control cookies on our Platform:
Most web browsers allow you to control cookies through their settings. You can:
Google Chrome: Settings → Privacy and Security → Cookies and other site data
Mozilla Firefox: Settings → Privacy & Security → Cookies and Site Data
Safari: Preferences → Privacy → Manage Website Data
Microsoft Edge: Settings → Cookies and site permissions → Cookies and site data
Opera: Settings → Privacy & Security → Cookies
Mobile Devices: Check your device settings or browser app settings for cookie management options.
You can use specific opt-out tools provided by third-party services:
Some browsers offer a "Do Not Track" (DNT) setting that sends a signal to websites requesting not to be tracked. However, there is no industry standard for how websites should respond to DNT signals. Currently, our Platform does not respond to DNT signals, but we respect your cookie consent preferences.
When you first visit our Platform, we will ask for your consent to use non-essential cookies (analytics and functional cookies). You can choose to:
Strictly Necessary Cookies: These are always active and do not require consent, as they are essential for the Platform to function.
Optional Cookies: You can withdraw your consent at any time by:
Consent Duration: Your cookie consent preferences are stored for 12 months. After this period, we will ask for your consent again.
While you have the right to block or delete cookies, doing so may affect your experience on our Platform:
If you block strictly necessary cookies, you may experience the following issues:
Blocking analytics cookies will NOT affect your ability to use the Platform. However:
Blocking functional cookies may result in:
We may update this Cookie Policy from time to time to reflect changes in our cookie usage, legal requirements, or for other operational reasons.
When we make changes to this Cookie Policy:
Your continued use of our Platform after changes take effect constitutes acceptance of the revised Cookie Policy.
If you have any questions or concerns about our use of cookies, please contact us:
Company Name: Sanu Recovery and Breakdown Services
Email: info@sanurecovery.co.uk
Phone: 078 3333 93 09
Business Hours: Monday - Friday, 9 AM - 6 PM (UK time)
For broader privacy concerns, please refer to our Privacy Policy or contact us using the details above.
If you wish to make a complaint about our cookie practices:
Information Commissioner's Office (ICO)
Website: https://ico.org.uk
Helpline: 0303 123 1113
What cookies do we use?
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